Refund & Returns Policy

Welcome! We value your satisfaction. Our refund policy is clear and designed to handle issues fairly.

1. Eligibility for Refunds

Refunds or replacements are considered if:

• The digital file is defective, corrupted, or inaccessible.
• The product description was misleading or inaccurate.
• Duplicate charges occur due to processing errors.
• Any other valid situation for fair treatment.

2. Requesting a Refund

Email Support@symplorebooks.com within 7 days of purchase with:

• Order number and purchase date
• Product title(s)
• Detailed description of the issue
• Supporting evidence (screenshots, error messages)

3. Refund Processing

• Approved refunds are processed to the original payment method within 7 business days.
• You will receive an email confirmation once the refund is processed.

4. Non-Refundable Circumstances

• Purchases beyond 7 days
• Successfully downloaded products without issues
• Customer change of preference
• Items marked as non-refundable during promotions

5. Customer Support

Support is available via email. All requests are tracked to ensure timely resolution.

6. Transparency

We maintain clear records of all transactions, including invoices and delivery confirmations, available upon request.